I subscribe to The Daily Blur, a fabulous blog from Miles & Company and they talk frequently about #ShareWorthyService. I experienced it today and had to, well, share.
I ordered a delicious, fresh salad from Pickleman's, a favorite sandwich shop in Columbia, for delivery to my office using their slick online ordering system. Salad arrives. I chat with the driver for a minute or two and then return to my desk. A few minutes later, I open up the plastic bag my salad came in only to find it was not the one I had ordered. Probably wouldn't have been a big deal - I love happy accidents - but this one had some ingredients on it that I'm trying to avoid, so I gave Pickleman's a call. Here's how it went:
"Hi, this is Sherry at {Name of Office Goes Here}, I just ordered a salad for delivery and I think I accidentally got the wrong salad."
"Sherry - we are so sorry! Someone else also ordered a salad and our driver was delivering both in one trip and must have just grabbed the wrong bag. I'll let her know and we'll get it straightened out."
"Ok. Thank you very much."
Not even five minutes later, the same driver arrived with a brand new, fresh salad. She not only invited me to keep the other one (which I gave to our receptionist), but she also threw in a freshly-baked cookie for good measure. She was so very polite and apologetic that I almost felt guilty for her having to make a trip back. And it made me wish that I had tipped her more - and I'm a generous tipper!
It was a great customer experience and yet another reason why I will continue to patronize Pickleman's. After all, everyone makes mistakes. It's how you deal with them that makes the difference. Thanks for hiring good people, Pickleman's, and empowering them to provide #ShareWorthyService. I will order again, and again, and again!
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